Personal Data Protection
nova88in
This Privacy Policy explains how nova88in collects, stores, uses and protects your personal information when you use our platform. We treat your privacy as a priority and are committed to handling your data with care in line with international data protection practices.
Our Commitment to Your Privacy
Six core principles that shape how nova88in handles every piece of information you provide to us.
Encryption Security
All data transmitted between your device and nova88in's servers is protected with industry-standard SSL encryption. Sensitive information such as account details and financial transactions is never sent in plain text.
Strict Access Controls
Access to members' personal data is granted only to authorised staff. Every access is logged and monitored. Staff who handle personal data undergo regular data protection training.
Full Transparency
We do not hide what we do with your data. This Privacy Policy is written in plain language so you know exactly how your information is used before you register.
Right to Data Deletion
You have the right to request deletion of your personal data, subject to applicable legal and licensing requirements. Requests will be processed within a reasonable timeframe by our support team.
Secure Storage
Members' personal data is stored on secure servers with layered protection. We follow a clear data retention policy — information is not kept longer than necessary for its original purpose or as required by law.
Informed Consent
We only collect data that you voluntarily provide during registration and platform use. You are given full information about the purpose of data collection before giving your consent.
By registering or using nova88in's services, you acknowledge that you have read, understood and fully agreed to this Privacy Policy. Please read this document carefully before continuing to use our platform.
Information We Collect
nova88in collects various types of personal information in the process of providing safe, fair and responsible online gambling services. Collecting this information is necessary to protect your account, process financial transactions accurately, and meet our international licensing obligations.
Account Registration Information
During the registration process, we collect the following information required to create and verify your account:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth — to verify that you meet the minimum age requirement of 21 years and above
- Active email address for account communications
- Mobile phone number for two-factor verification
- Your preferred username and password
- Current country of residence
Financial and Payment Information
To process your deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX online banking and crypto deposits such as USDT, BTC and ETH, we require:
- E-wallet details or bank account number for owner verification
- Records of deposit and withdrawal transaction history within the platform
- Related information required for anti-money laundering (AML) compliance processes
We do not directly store credit card numbers or sensitive financial information — payment data is processed through licensed payment service providers that meet international security standards.
Usage and Activity Data
In the course of using our platform, we automatically record:
- Betting history, game records and account activity
- IP address, device type and web browser used
- Login and logout times and session duration
- Your preferred language and region settings
This information helps us detect unauthorised activity, improve the user experience and meet our licensing requirements.
How We Use Your Information
Every piece of data we collect has a clear and specific purpose. nova88in does not use your personal information for any purpose unrelated to delivering and improving our platform services.
Account Management
Registration information is used to create, verify and manage your member account. This includes an age verification process to ensure only users aged 21 and above can access our platform, in line with responsible gambling obligations.
Transaction Processing
Financial data is used solely to process your deposits of minimum RM30 and withdrawals of minimum RM100 accurately and securely. Transaction records are also kept for reference should any account-related questions arise.
Customer Support
Our 24/7 customer support team requires access to your account information to provide effective assistance via live chat and email in Bahasa Melayu and English. This information is not used outside the context of resolving your queries.
Security and Compliance
Platform activity data is used to detect and prevent fraud, money laundering and account misuse. This also fulfils compliance obligations set by the international licensing bodies that oversee nova88in's operations.
Service Communications
Your email and mobile phone number are used to send important account-related notifications such as transaction confirmations, security alerts and policy updates. You can manage your promotional communication preferences in your account settings.
Platform Improvement
Usage data without personally identifiable information is analysed in aggregate to understand usage patterns, identify areas for improvement and develop new features that benefit all nova88in members.
Sharing Information with Third Parties
nova88in does not sell, rent or trade members' personal information to third parties for marketing purposes. Any data sharing is limited and carried out only when operationally necessary or required by legitimate legal obligations.
Payment Service Providers
The minimum transaction information required is shared with licensed payment service providers to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements and comply with international data security standards.
Game Software Providers
Relevant game records may be shared with licensed game software providers for dispute resolution, game outcome verification and fairness auditing. This is a standard licensing requirement in the regulated online gambling industry.
Legal Requirements and Authorities
nova88in may be required to disclose personal information when compelled by a valid court order, direction from a licensing regulatory body or other legal requirements. In such cases, we will disclose only the minimum information required and notify you where permitted to do so.
Change of Corporate Ownership
In the event of a merger, acquisition or asset transfer involving nova88in, members' personal information may be transferred as part of the business assets. You will be informed in advance of any significant change of ownership and the options available to you.
Security of Your Personal Data
Protecting your personal data is a technical and organisational responsibility that we take seriously. nova88in implements layered security controls to prevent unauthorised access, data loss or misuse.
Technical Security Measures
- SSL/TLS encryption for all data communications between the platform and users
- Password storage using strong cryptographic hashing functions — we never store passwords in plain text
- Two-factor authentication (2FA) available for all member accounts
- Continuous monitoring to detect suspicious account activity
- Firewalls and intrusion detection systems at the infrastructure level
Organisational Security Measures
- Role-based access control policy — only staff who need access are granted it
- Mandatory data protection training for all staff who handle personal data
- Regular security audits and penetration testing by independent third parties
- Documented security incident response procedures
- Confidentiality agreements with all third parties that have access to our systems
While we take all reasonable measures, no security system can be guaranteed to be completely foolproof. You are also responsible for keeping your account password confidential and not sharing your login details with anyone. Contact our customer support immediately if you suspect any unauthorised access to your account.
Your Rights Over Personal Data
As the owner of your personal data, you hold certain rights that nova88in respects. These rights can be exercised by contacting our customer support team, which operates 24/7.
Right of Access
You have the right to request and receive a copy of the personal information we hold about you in a readable format.
Right to Rectification
If any of your personal information is inaccurate or out of date, you have the right to request prompt correction.
Right to Erasure
You may request deletion of your personal data, subject to relevant legal and licensing obligations.
Right to Restriction
In certain circumstances, you have the right to request that we limit how we process your personal data.
Right to Portability
You have the right to receive the data you have provided to us in a structured, machine-readable format.
Right to Object
You have the right to object to the processing of your personal data for certain purposes, including direct marketing.
Cookies and Tracking Technologies
The nova88in platform uses cookies and similar tracking technologies to improve your experience and ensure the platform functions smoothly.
Types of Cookies Used
- Essential Cookies: Required for basic platform functions such as login session management and security. Cannot be disabled.
- Performance Cookies: Collect anonymous information about how users interact with the platform to help us improve the overall experience.
- Functional Cookies: Remember your preferences such as language and region settings to provide a more personalised experience.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the platform. By continuing to use the nova88in website, you agree to the use of cookies in accordance with this policy.
Child Protection and Age Restrictions
nova88in services are exclusive to individuals aged 21 and above only. We strictly prohibit participation from individuals who have not reached the required age and take active steps to enforce this age restriction.
Age Verification Measures
nova88in implements age verification procedures during new account registration. We may at any time request identity verification documents such as MyKad or passport to confirm a member's age. Accounts found to be held by underage individuals will be terminated immediately and any account balance will be returned in accordance with the relevant procedures.
If You Suspect Underage Use
If you believe a child or individual under 21 is using our platform without authorisation, please contact our customer support team immediately via live chat or email. We will investigate and take prompt action. The privacy of the relevant user's information will be fully protected during the investigation.
Changes to This Privacy Policy
nova88in reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We are committed to informing you of any significant changes.
How We Notify You of Changes
- A clear notice will be displayed on the website's main page before changes take effect
- Registered members will receive email notifications for material changes
- The "Updated" date at the top of this document will be revised to reflect the latest version
- Previous versions of the Privacy Policy are retained and can be requested from our support team
Continued use of the nova88in platform after the effective date of any changes is considered your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and stop using our services.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding how nova88in handles your personal data, or wish to exercise any of the rights stated in this policy, our customer support team is ready to assist.
Communication Channels
24/7 customer support is available in Bahasa Melayu and English via:
- Live Chat: Available directly on the nova88in platform — immediate response at all times
- Email: [email protected] — for written enquiries requiring a detailed response
Requests relating to your privacy rights will be acknowledged within a reasonable time and processed in accordance with applicable legal requirements.
Your Data is Safe. Your Game is Secure.
nova88in prioritises your security and privacy in every aspect of the platform. Register your account with confidence, or browse our games first to experience responsible online gambling.
21+ only · Responsible gambling · International licensing